v1.1
Visual workflows and channel integrations
NewImproved
Design agent conversation flows visually, wire knowledge into workflow steps, and reach customers on WhatsApp and Facebook Messenger.
New
- Visual workflow builder — Create and edit agent workflows with introduction and conversation steps.
- Knowledge per workflow step — Attach knowledge to specific steps so agents retrieve the right content at the right moment.
- Workflow history — Review how workflows ran across past conversations.
- WhatsApp Business — Connect WhatsApp Business accounts for agent channels.
- Facebook Messenger — Connect Messenger pages for agent channels.
- Safer delete confirmations — Clear confirmation before destructive actions across the product.
Improved
- Workflow validation — Catch invalid flows before publish and move workflows between environments more easily.
- Live workflow routing — Workflows adapt during active chat and voice sessions.
Where to find it
Build flows under Workflows, connect channels under Settings, and assign workflows to Agents.
Try it in Omnistra
Open this update inside the app to start using it in your workspace.
Open workflows