Product updates
New features, improvements, and fixes shipped to Omnistra.
Customers see the product in the conversation, not a link they have to tap first. You review and attach photos in Order OS, and the card stays with the product even if the original website or album li…
Confirmed orders can wait before a courier is booked, delivery fees follow the zones you set, and the agent stays on the cart it already quoted. New workspaces wait for approval before the dashboard o…
Agent turns are tighter on truth and language, workflows stay in control of live chats, and day to day Knowledge Base and catalog edits work the way merchants expect. New Knowledge Base edit and delet…
When a shopper taps a Meta ad and starts a chat, they already know the product. Omnistra now captures that creative context so the agent can answer without guessing, and catalog enrichment can draft B…
Tagging moves from a small generic set to a purpose built e commerce taxonomy. Calls and chats pick up richer labels after each interaction, and resolution tags can open human escalations or scheduled…
Calls and chats now feed a deeper post interaction analysis pipeline. Merchants get a dedicated Interaction Intelligence view, while Order OS profiles and product sharing get everyday reliability fixe…
Order OS customer profiles carry more conversation context, tables are easier to filter and act on in bulk, and chat credit metering is fairer after a token split correction. New Recent conversations…
Managing large catalogs and order queues is faster, and agents stay honest when they quote or confirm an order. New Bulk list actions : Select multiple rows and act at once. Delete agents or tags, arc…
Finding records and editing workflows should feel the same everywhere. This release standardizes list search, filters, and pagination across core screens, redesigns workflow manage around a sidebar pi…
Omnistra now bills on credits. Each organization gets a wallet, an optional subscription plan with monthly included credits, and prepaid top ups that never expire. Usage from voice, chat, and messagin…
Order OS catalog moves beyond a basic inventory list. Products can carry the context agents need to personalize recommendations, while merchants can fill the essentials and let enrichment draft the re…
Order OS carrier operations are built for live commerce — from connecting Pathao and Steadfast to managing shipments, tracking links, and merchant event webhooks in one workspace. New Guided carrier c…
This release hardens chat/voice agents in production based on live customer traffic — especially on WhatsApp, Messenger, and embedded web agents. Improved Long running channel uptime — Agents keep ans…
Order OS now chooses carriers using real fulfillment history — not just static priority lists — and can automatically route confirmed orders to the best fit. New Routing intelligence — Rank carriers b…
Bring your Omnistra agent into any web experience — marketing site, customer portal, product app, or help center — while managing Web, WhatsApp, and Messenger from a cleaner Channels experience. New E…
Chat and voice agents follow workflows more predictably, commerce actions are safer during live conversations, and everyday operator workflows in chat and Order OS feel smoother. New Order OS inline v…
Measure performance with purpose built analytics views for customer conversations, Order OS commerce, and organization wide financial health — all reachable from an updated home dashboard and sidebar.…
Review customer conversations with richer context — tags, AI generated summaries, and clearer contact identity across WhatsApp and Messenger. New Conversation tags — Apply tags from your library or ru…
Order OS now supports end to end catalog onboarding — import products from CSV, manage catalog sources, and give chat/voice agents product ready data. New Catalog CSV import — Download import template…
Production chat/voice agents respond faster with smarter conversation handling and more reliable Bengali speech recognition. New Upgraded AI models — Improved response quality and context handling acr…
This release tightens Order OS commerce flows so agents create and update orders safely, while improving chat and sign in reliability. Improved Catalog browsing — Agents can browse product categories…
Omnistra adds telephony partners for Bangladesh, expanding reliable voice coverage for regional inbound and outbound calling. New Additional call providers — New telephony options for call control, sp…
Chat agents can now understand richer customer input — images, links, and voice messages — with attachments stored securely for the conversation lifecycle. New Multimodal chat — Agents read images and…
Order OS capabilities extend beyond voice — chat and omnichannel agents can now run the same order tools with improved catalog safety. New Order OS on omnichannel agents — Enable Order OS tools for ag…
Order OS becomes the operations cockpit for taking orders, quoting, routing carriers, and tracking fulfillment — now with live carrier integrations. New Order OS — Central workspace for order intake,…
Organizations in Asia Pacific can now run on a dedicated regional deployment with lower latency for APAC callers and customers. New Asia Pacific app — Dedicated regional experience for APAC customers.…
Measure customer service performance with dedicated analytics views and a more reliable agent experience. New Analytics dashboard — Customer service metrics in a dedicated analytics workspace. Core se…
Design agent conversation flows visually, wire knowledge into workflow steps, and reach customers on WhatsApp and Facebook Messenger. New Visual workflow builder — Create and edit agent workflows with…