v1.3
Customer analytics dashboard
NewImproved
Measure customer service performance with dedicated analytics views and a more reliable agent experience.
New
- Analytics dashboard — Customer service metrics in a dedicated analytics workspace.
- Core service metrics — Track the operational KPIs teams need to monitor agent and channel performance.
Improved
- Agent reliability — Smoother chat and voice sessions with cleaner live transcripts.
- Workflow layout — Auto-arrange workflow steps for easier editing at scale.
Where to find it
Open Analytics from the sidebar to explore dashboards and metrics.
Try it in Omnistra
Open this update inside the app to start using it in your workspace.
View analytics