Order OS carrier network

Order OS becomes the operations cockpit for taking orders, quoting, routing carriers, and tracking fulfillment — now with live carrier integrations.

New

• Order OS — Central workspace for order intake, lookup, quoting, and follow-up after customer interactions.
• Per-agent Order OS — Enable Order OS capabilities per agent from agent settings.
• Carrier booking — Book shipments through integrated carriers from within Order OS.
• Pathao and Steadfast — Ready-to-use carrier profiles for common Bangladesh fulfillment partners.
• Release announcements — In-app headlines for major product updates.

Improved

• Order updates in conversation — Agents create, look up, and update orders during live calls and chats.
• Post-interaction follow-up — Capture and enrich order context after conversations end.
• Responsive dashboard — Mobile-friendly layouts across dashboard, agents, workflows, tools, Order OS, and analytics.
• Security settings — Passkey support and improved Google sign-in in organization security settings.

Where to find it

Open Order OS from the sidebar or enable it per agent under Agents.