v2.1

Order OS across omnichannel agents

NewImprovedFixed

Order OS capabilities extend beyond voice — chat and omnichannel agents can now run the same order tools with improved catalog safety.

New

  • Order OS on omnichannel agents — Enable Order OS tools for agents handling chat and mixed channels.

Improved

  • Catalog operations — More reliable product lookups and customer profile handling during agent sessions.
  • Mobile-readable replies — Format omnichannel agent replies for readability on small screens.
  • Responsive product UI — Improved detail panels and layouts across dashboard surfaces.

Fixed

  • Chat session continuity — More reliable agent replies when customers return after idle periods.
  • Catalog matching — Resolve products more accurately when customers refer to items by name.

Where to find it

Enable Order OS per agent from Agents, then monitor flows in Order OS.

Try it in Omnistra

Open this update inside the app to start using it in your workspace.

Open Order OS