Redesigned analytics across conversations and Order OS

Measure performance with purpose-built analytics views for customer conversations, Order OS commerce, and organization-wide financial health — all reachable from an updated home dashboard and sidebar.

New

• Conversations analytics — Track AI quality, channel health, customer experience, sentiment, tagging, and response latency in one dedicated workspace.
• Order OS analytics — Monitor orders, delivery performance, COD risk, carrier results, and commerce revenue from the Order OS section.
• Financial and operational analytics — Review executive value, cost efficiency, billing usage, and revenue in a focused hub separate from conversation metrics.
• Home dashboard overview — See executive KPIs, activity trends, Order OS fulfillment health, and quick links into each analytics surface.

Improved

• Sidebar navigation — Open analytics for Conversations and Order OS directly from expandable sidebar sections.
• Chart and panel design — Consistent charts, KPI tiles, and live panels for agent status, recent conversations, and recent orders.
• Date range filtering — Pick custom ranges on analytics pages to compare periods side by side.

Where to find it

Start on Dashboard for the executive overview, then drill into Analytics, Conversations → Analytics, or Order OS → Analytics from the sidebar.