Smarter workflows and a refreshed chat experience

Chat and voice agents follow workflows more predictably, commerce actions are safer during live conversations, and everyday operator workflows in chat and Order OS feel smoother.

New

• Order OS inline validation — Customer and order forms show field-level errors before submit, with clearer messages when something is missing or invalid.
• Contextual form autofill — Selecting a customer or order pre-fills related delivery details so teams create orders and shipments faster.

Improved

• Workflow reliability — Chat and voice agents stay on track across workflow steps with better session continuity and confirmation before sensitive actions.
• Commerce conversations — Agents handle product and order lookups more safely during live chat and voice sessions.
• Agent message formatting — Lists, emphasis, and links render more cleanly in chat replies.
• Chat composer — The message box grows as you type and no longer overlaps the assistant shortcut on send.

Fixed

• Post-action agent replies — Agents recover more gracefully after completing an action and deliver clearer follow-up messages.
• Order OS error feedback — Validation errors appear on the correct form fields instead of generic toasts alone.

Where to find it

Review flows under Workflows, test agents in Chat, and create orders in Order OS to see the form and workflow improvements.