v3.1
Embedded web agent
NewImproved
Bring your Omnistra agent into any web experience — marketing site, customer portal, product app, or help center — while managing Web, WhatsApp, and Messenger from a cleaner Channels experience.
New
- Embedded web agent — Deploy an agent wherever you want customers to reach you, control which domains can host it, and copy an install snippet in one step.
- Widget customization — Match your brand with primary color, panel size, corner placement, launcher label, and icon options.
- Widget management — Turn embeds on or off, rotate access credentials, and remove agents you no longer use.
Improved
- Redesigned Channels page — Web, WhatsApp, and Messenger are organized in clear tabs with updated layout and styling.
- Embedded web agent experience — Responsive agent panel with a close control and smoother behavior on mobile and desktop.
- Omnichannel conversations — Conversations from your embed appear alongside WhatsApp, Messenger, and other channels in Omnistra.
Where to find it
Open Channels, choose the Web tab, create an embedded web agent, and paste the install snippet wherever you want it live. Use WhatsApp and Messenger tabs to manage your other channels.