Intelligent carrier routing for Order OS

Order OS now chooses carriers using real fulfillment history — not just static priority lists — and can automatically route confirmed orders to the best fit.

New

• Routing intelligence — Rank carriers by delivery success, speed, COD recovery, carrier health, and load balancing using your organization's delivery history.
• Auto-route confirmed orders — Turn on automatic routing so confirmed orders book with the best eligible carrier, or pause for review when approval is required.
• Configurable routing priorities — Adjust how much each factor matters when Omnistra recommends a carrier for an order.
• Routing policies — Set rules that constrain which carrier can handle which orders before routing runs.

Improved

• Carriers workspace — Dedicated views for carrier accounts, routing intelligence, policies, and shipments with clearer layout and status.
• Shipment lifecycle — See booking, delivery, and failure states at a glance, including when a shipment needs attention.
• Fulfillment reliability — Booking, merchant notifications, and tracking updates run more reliably in the background so orders keep moving.

Where to find it

Open Order OS → Carriers to configure routing intelligence, review policies, and monitor shipments. Confirm an order to see auto-routing in action when enabled.