More reliable omnichannel agents

This release hardens chat/voice agents in production based on live customer traffic — especially on WhatsApp, Messenger, and embedded web agents.

Improved

• Long-running channel uptime — Agents keep answering on omnichannel surfaces after days of continuous operation instead of going quiet.
• Smarter message handling — When customers send several messages in quick succession, Omnistra groups the turn and avoids sending duplicate replies.
• Social channel formatting — WhatsApp and Messenger replies follow consistent, readable formatting instead of broken markdown or layout.
• Order OS quotes — Agents can include discount and delivery fees when quoting and creating orders, with the quoted totals carried through to checkout.

Fixed

• Knowledge base scope — Agents only use knowledge tied to them. Deleted or unassigned documents no longer appear in answers.
• Reply safety — Customer-facing messages no longer expose internal prompts, workflow instructions, or other behind-the-scenes content.
• Workflow history — Workflow execution logs record steps more accurately during live conversations.
• Carrier setup — Callback credentials for carrier integrations are generated automatically during setup so merchants can connect faster.

Where to find it

No configuration changes required for most fixes. Review Agents, Channels, and live conversations to confirm improved reply quality on your connected surfaces.