Smarter product catalog for Order OS

Order OS catalog moves beyond a basic inventory list. Products can carry the context agents need to personalize recommendations, while merchants can fill the essentials and let enrichment draft the rest for review.

New

• Expanded product fields: Brand, subcategory, short and long descriptions, compare-at price, best-for and not-for tags, key attributes, weight and dimensions, COD eligibility, return policy, and pairs-with SKUs.
• Category-aware product forms: Category templates load the right attribute fields and sensible defaults so skincare, fashion, electronics, and other verticals share one schema.
• AI-assisted enrichment: Request enrichment from a product page, review suggested fields with confidence, pick what to keep, and apply drafts without typing everything by hand.
• Smarter product matching for agents: Catalog search uses richer product context so chat/voice agents can recommend by intent, not only by category name.
• Pairs-with suggestions: Link related SKUs for cross-sell and upsell during agent conversations.

Improved

• Catalog import and edit: Create and update products with the full intelligence field set from Order OS catalog and import flows.
• Carrier-aware product data: Weight and dimensions feed fulfillment decisions when booking shipments.
• Order quotes and COD: Quotes respect COD eligibility at the product level so agents do not offer cash-on-delivery when a SKU is prepaid only.
• Commerce reply reliability: Agents stay grounded on catalog and order facts during live conversations, with clearer recovery when a commerce action fails.

Where to find it

Open Order OS → Catalog to edit products, run enrichment, and review suggested fields. Enable Order OS on agents so chat and voice can use the richer catalog when helping buyers.