Interaction Intelligence and cleaner Order OS profiles

Calls and chats now feed a deeper post-interaction analysis pipeline. Merchants get a dedicated Interaction Intelligence view, while Order OS profiles and product sharing get everyday reliability fixes.

New

• Interaction Intelligence: Open Analytics → Interaction Intelligence for carrier scorecards, customer health, agent quality, and merchant ROI built from post-call and post-chat analysis.
• Richer post-interaction analysis: Every call and conversation can capture intent, emotion, resolution, revenue impact, logistics signals, quality scores, and next-best actions, with sensitive details redacted for storage.
• Analysis on call and chat records: Interaction analysis projects onto calls and conversations so you can review outcomes alongside the original interaction.

Improved

• Customer profile observations: Identical name, phone, email, and address values collapse to one entry with a "seen N times" count instead of repeating per order.
• Catalog AI enrichment: Draft with AI for product enrichment works again when Gemini is configured for catalog drafts.

Fixed

• Broken product links: Agents no longer push unreliable website page URLs by default. Replies describe the product from catalog context instead of sending links that often 404.
• Tappable product text in embed chat: Links and plain text in the embedded chat widget render so customers can tap a link without selecting the whole bubble.

Where to find it

Open Analytics → Interaction Intelligence for the new dashboards. Review analysis on individual Calls and Chat conversations. Check Order OS → Customers for deduped profile details, and use Draft with AI on catalog products for enrichment.