Honest commerce replies, editable knowledge, and steadier workflows

Agent turns are tighter on truth and language, workflows stay in control of live chats, and day-to-day Knowledge Base and catalog edits work the way merchants expect.

New

• Knowledge Base edit and delete: Edit source titles and text sources, delete sources or documents, and reingest text so agents stop retrieving removed content.
• Reply language matching: Agents stick to Bangla or English to match the customer, including clearer localized fallbacks when a turn needs recovery.

Improved

• Workflow-driven turns: The graph advances before the customer reply, so upsell and other steps are less likely to be skipped while the agent answers off-script.
• Merchant policy on quotes: Discount and delivery fees resolve from merchant policy (knowledge, workflow, and prompt guidance) instead of leaving those fields blank.
• Safer order placement: Placement nodes wait until order create succeeds, and create is prioritized when tools run deep in a turn.
• Catalog save that sticks: Order OS product edits send only the intelligence fields you changed, so Brand and related updates actually persist.

Fixed

• False success claims: Agents cannot confirm money, discounts, amendments, or placement outcomes without real tool receipts.
• Empty tool turns: When generation returns blank after tools, Omnistra recovers with a bounded reply instead of leaving the customer hanging.
• Bangla document indexing: Knowledge extracts strip problematic characters so Bangla uploads index more reliably.

Where to find it

Open Knowledge Base to edit or delete sources and documents. Review catalog saves in Order OS. Workflow and commerce grounding apply automatically on live chat and voice agent turns.